Fulfilment Basic
Our standard service. 100+ integrations, unlimited SKUs, multiple carriers, and dedicated customer service with an SLA.
Your Fulfilment Basic Package
Fulfilment Basic is built for brands that need more than the essentials. Dedicated resources, smarter integrations, and a named contact who knows your business.
Dedicated Shelf Space
Your products get their own designated area in our warehouse. Faster picking, better organisation, and clear stock visibility at all times.
Minerva Portal Access
Full access to our Minerva customer portal. Track orders in real time, view stock levels, download reports, and manage your fulfilment from anywhere.
Multi-Carrier Selection
Choose from BRT, GLS, SDA, DHL, and Poste Italiane. We optimise carrier selection per delivery based on destination, speed, and cost.
Features That Set Basic Apart
Real-Time Tracking
Every order is tracked from warehouse to doorstep. Your customers receive automated tracking notifications via Qapla', and you see everything in Minerva.
Custom Packaging Options
Branded boxes, tissue paper, inserts, stickers. We can pack your orders exactly the way you want. Your brand experience extends to the unboxing.
Returns Handling
We receive, inspect, and restock returned items. Your customers get an Italian return address, and you get clear reports on return reasons and product condition.
Is Fulfilment Basic Right for You?
Fulfilment Basic is designed for brands at the inflection point, too big for the essentials, but not yet ready for a fully dedicated enterprise solution.
Mid-Size D2C Brands
You've outgrown the essentials but don't need a dedicated warehouse zone yet. Fulfilment Basic gives you the tools and support to keep scaling.
Brands Scaling in Italy
You've tested the Italian market and it's working. Now you need a fulfilment partner who can keep up with your growth and help you optimise.
Multi-Channel Sellers
Selling on Shopify and Amazon? Adding eBay? Fulfilment Basic supports multiple channels through a single integration point, one warehouse, many sales channels.
Upgrade to Fulfilment Basic
Ready for advanced integrations and a named account manager? Tell us about your current volumes and we'll put together a tailored proposal.