Fulfilment Pro
For brands shipping 3,000+ orders/month. Dedicated zones, SLA guarantees, custom workflows, and direct warehouse integration.
The Full Enterprise Package
Fulfilment Pro is our highest tier of service. Everything is dedicated, customised, and guaranteed — because at enterprise scale, every detail matters.
Dedicated Warehouse Zone
Your products occupy a dedicated area within our 5,000 m² temperature-controlled facility. Separate picking lanes, optimised layout, and full inventory isolation.
Custom SLAs
Guaranteed processing times, cut-off deadlines, and dispatch windows tailored to your business requirements. Measurable, reportable, and contractually backed.
API Integration
Direct API access to our warehouse management system. Push orders, pull stock levels, receive webhooks on status changes — full programmatic control.
Dedicated Account Manager
A single point of contact who knows your business inside out. Regular performance reviews, proactive issue resolution, and strategic fulfilment planning.
Built for Scale and Complexity
When standard integrations and shared processes aren't enough, Fulfilment Pro opens up the full power of our warehouse infrastructure.
Ongoing WMS Direct Access
For enterprise clients who need deep integration, we offer direct access to our Ongoing WMS. Query stock at SKU level, manage inbound shipments, and orchestrate complex workflows.
Custom Reporting
Beyond standard dashboards: custom reports on fulfilment KPIs, carrier performance, return rates, stock velocity, and seasonal trends — delivered on your schedule.
Multi-Warehouse Orchestration
Need to split stock across locations? Through our Salesupply partnership, we can orchestrate fulfilment from multiple European warehouses — managed from a single integration point.
Powered by Our Own Technology
We don't just use off-the-shelf software. Our technology stack is purpose-built for Italian e-commerce fulfilment, giving Pro clients a genuine competitive advantage.
Minerva
Our proprietary customer portal. 137,000+ orders tracked to date. Real-time order status, stock management, reporting dashboards, and multi-channel order aggregation.
Iris AI
Our AI-powered address verification system. ~90% auto-correction rate for Italian addresses. Catches errors before they become failed deliveries — saving time, money, and customer goodwill.
Qapla'
100+ marketplace and carrier integrations. Automated shipping label generation, multi-carrier tracking, and post-purchase customer communication — all from a single platform.
Talk to Our Enterprise Team
Fulfilment Pro is a bespoke service. Tell us about your volumes, requirements, and integration needs, and we'll design a solution that fits.